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Frequently Asked Questions

 

How much do you charge for postage?

We have one set postage charge of $12.95 per delivery Australia wide – no matter what size the order or how many items you select.

 
Can I pick up my order from your warehouse?

Local customers, you will be able to pick your item/s up from our small shop located in Albion Park Rail NSW (by appointment only)


How long does it take to deliver my item?


We post daily using Australia Post. Items are shipped from NSW and may take 1-6 days to arrive depending on where you are located.


Will you ship overseas?

We are more than happy to ship to countries outside of Australia but will need you to contact us with the items you need and location so we can give you the correct shipping quote as the $12.95 flat rate applies to Australian orders only.



Can I get a refund?

Certainly.... If for any reason you are not happy with your purchase please contact us to arrange to return your order. You can then return your item/s to us within 3 days of receiving the order, unused and in the original packaging for a refund. Please note postage costs can not be refunded and return post is at the buyers expense.

  
Can I exchange my costume?

We are happy to offer exchanges, please contact us immediately if you need to exchange your item. We do ask however that you pay for return postage costs and a re postage fee may be applied.

    
What payment methods do you accept?

We will accept Direct Bank Deposit, Money Order, Credit Card (through Paypal) or Paypal. All information will be supplied.

  
How do I know what size to buy? What is STD or One Size?

Many of our costumes are STD or One Size, this means the costume is designed to fit more than 1 size. Generally STD or One Size will fit AU size 8 up to 12 in ladies and STD Mens will usually fit up to a size 44 in jacket sizes. We also offer a range of plus sizes, please see Plus Sizes for these items.


There is a costume I really want, but I don't see my size. Does that mean you don't have it?

Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the costume name and size you are interested in and we will check with the warehouse and get back to you within 24 hours.


When will you reply to my emails/questions?


We do try to answer all emails/questions within 24 hours.


Are the costumes identical to the pictures?


Yes ... We take our own photos on our mannequins so the customer can see exactly what they are buying.
 
If you do not see your question here, please feel free to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it